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Newtech Solutions recognises the value of training and its impact on the success of Cisco or BroadSoft IP Telephony System implementation. Training plays a primary role in each phase of implementation.
Adoption, Usage and Change Management are key areas we address and include in our training sessions.
The Call Centre training session is designed to equip Call Centre operators with an understanding of ‘how to’ maximise all functionalities of their Call Centre application and to enhance operational performance whilst managing a fast- paced environment and pressures associated with a call centre. Training sessions are conducted for Agents and Supervisors.
Our existing customers have seen the benefits training has to offer and understand the importance of end-user training. Training sessions are flexible and are customised to your exact staffing requirements.
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