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Newtech Solutions recognises the value of training and its impact on the success of Cisco or BroadSoft IP Telephony System implementation. Training plays a primary role in each phase of implementation.
Adoption, Usage and Change Management are key areas we address and include in our training sessions.
The intent of the Console training session is to ensure that Telephone Operators and Receptionists are provided with the necessary skills and knowledge to successfully operate their new Console. Through clear visibility of information on the PC screen, Receptionists can utilise the system to its upmost potential and provide an improvement to the organisation’s professionalism.
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