We have been working with Debbie since the early days of Telstra IP Telephony to help drive and deliver to the high levels of customer expectations when deploying the service. Her industry experience and focus on quality training and support development has proved invaluable when assisting with important customer deployments as well as building and supporting the capability within our organisation. Her insight, commitment and professionalism have been instrumental in setting the benchmark for customer experience associated with TIPT deployments.”
Head of Segment Offers, Segment and New Offers, Telstra Global Enterprise Services
Debbie and Kaye were exemplary in the level of customer service they provided, their professionalism in dealing with the Members and Staff of Parliament and their total respect for the institution that is Parliament.
I cannot thank them enough for their efforts on our part and the success of our PoVNet Connect project is in no small manner directly attributable to their assistance.”
Information Technology, Department of Parliamentary Services
Debbie worked with me both as a consultant and as a subject matter expert for delivering training and documentation for my product. She is a very professional, talented and organised individual and has an eye for details. Her knowledge of IP telephony and passion for delivering quality training are exceptional. Feedback from users attending Newtech Solutions training sessions was that the training was extremely beneficial; I will be putting into practice the skills I have learned. The trainer was very helpful and explained everything clearly, including answering questions from the group.
I really got a great amount out of the training. It covered all my objectives and more and the one to one training was excellent, I would highly recommend Newtech Solutions to others.”
Senior Product Manager
Hosted Enterprise IP Telephony at Telstra
On behalf of the whole team, I would like to express our appreciation for the flexibility, diligence and major contribution from yourself and the Newtech team to the operational and technological success of this project. It has been a true pleasure working with you and the long term partnership you have with Dimension Data has been obvious with every interaction.”
Senior Project Manager
Staff and Management training evaluations consistently revealed very high levels of satisfaction with Newtech’s training style, and with the outcomes they have been able to achieve. Management actively sort their advice and continued participation during the various stages of product introduction and training delivery.”
Industry Training Australia
Debbie demonstrated the highest standard of communication skills and displayed integrity in her dealings with all participants. Her obvious knowledge made the course informative and extremely “user friendly”.”
Director of Residential Services
Forster Tuncurry Aged Care